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DTSTART:20220511T140000Z
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SUMMARY:The Art of Giving Great Service *  Virtual Workshop
LOCATION:Woodlands Library Cooperative\, 307 N. Superior Street\, PO Box 1
 048 Albion\, MI 49224
DESCRIPTION:<p><strong>Tickets are $15.00 each<br /><br /></strong></p>\n<
 p><strong>Building a Culture of Great Service&nbsp\;</strong></p>\n<ul>\n<
 li>Teach it: Building a Common Understanding&nbsp\;</li>\n<li>Define it: Z
 ingerman&rsquo\;s Recipes for Great Customer Service&nbsp\;</li>\n<li>3 St
 eps to Giving Great Service&nbsp\;</li>\n<li>5 Steps to Handling Customer 
 Complaints&nbsp\;</li>\n<li>Live it: Everyone&rsquo\;s Role in Great Servi
 ce&nbsp\;</li>\n<li>Exercise: Role Play&nbsp\;</li>\n<li>Measure it: Zinge
 rman&rsquo\;s Key Service Measures&nbsp\;</li>\n<li>Reward it: Recognition
  of Service Success Reflection</li>\n</ul>\n<p><strong>By the end of this 
 session\, participants will be able to:&nbsp\;</strong></p>\n<ol>\n<li>Exp
 lain Zingerman&rsquo\;s approach to customer service and how it can be ada
 pted to work in their library.&nbsp\;</li>\n<li>Use new tools and techniqu
 es\, including role-plays\, to supplement and reinforce in-house customer 
 service improvement initiatives.&nbsp\;</li>\n<li>Call upon a network of p
 eers to help get past roadblocks.</li>\n</ol>\n<p>&nbsp\;</p>\n<p><strong>
 The Art of Giving Great Service Workshop</strong></p>\n<p>Over its 40-year
  history\, Zingerman&rsquo\;s has been nationally recognized for setting t
 he standard for customer service. &nbsp\;This success comes from having an
  explicit definition of great customer service and then teaching it in a c
 lear and consistent way to every single employee in the organization\, cus
 tomer-facing or not. You might say they intentionally strive to create an 
 organization-wide culture of great service.&nbsp\;</p>\n<p>Zingerman&rsquo
 \;s approach has been used by a wide variety of businesses and organizatio
 ns &ndash\; lawyers\, financial planners\, dentists\, movie theaters\, res
 taurants\, food retailers - and yes\, dozens of libraries across the count
 ry! &nbsp\;In this informal and interactive workshop\, ZingTrain will shar
 e the time-tested\, practical tools of Zingerman&rsquo\;s highly successfu
 l and adaptable approach to delivering exemplary customer service.</p>
URL;VALUE=URI:https://events.getlocalhop.com/the-art-of-giving-great-servi
 ce-virtual-workshop/event/YhqcZwYKGB/
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